Transparency

At Huenaut, we deeply value your trust and are committed to upholding the highest standards of transparency and honesty.
To help you shop with confidence, we’ve outlined key information about our products, policies, and practices below.

Customer Reviews

To give you well-rounded insights into our products, we feature reviews collected from various external platforms. These reviews reflect real customer experiences and can help you better understand the quality and satisfaction associated with our jewelry.

Jewelry Care & Skin Sensitivity

Our jewelry is thoughtfully designed to be hypoallergenic and tarnish-resistant. That said, no piece of jewelry is entirely free from the potential to cause skin reactions. Everyone’s skin is unique, and while our pieces are crafted to minimize sensitivity, some individuals may still experience a reaction.

To keep your jewelry looking its best, we recommend avoiding direct contact with water, perfumes, or harsh chemicals. With proper care and maintenance, your pieces will maintain their beauty and quality over time.

High-Quality Materials

Items labeled with designations such as “18k,” “316L,” “S925,” and similar reflect the use of high-quality materials. These metals are known for their durability, resistance to tarnishing, and reduced likelihood of causing skin irritation—offering you a more comfortable and long-lasting experience.

Shipping Information

To offer free and efficient shipping, we may fulfill orders from a network of international warehouses, including locations in the United States, United Kingdom, China, and Australia. This allows us to deliver your items faster and more reliably, without compromising on quality.

Please note that your order may arrive in multiple shipments if different items are stored in different warehouses. This ensures you receive your products as quickly as possible.

Warranty Information

We proudly stand behind the quality of our jewelry with a lifetime warranty—your peace of mind is important to us. However, we want to be transparent: this warranty is only valid while Huenaut is actively in business. While we remain fully committed to your satisfaction, we believe in being upfront about all warranty conditions.

Thank you for choosing Huenaut. We're honored to be a part of your jewelry journey and are committed to delivering beautiful pieces and exceptional service.

If you have any questions or need assistance, please don’t hesitate to reach out to our customer care team—we’re always here to help!